ISupport
From OracleAppsWiki
Contents |
[edit] Functional Overview
iSupport is a web portal that delivers self-service functionality to your customers and employees 24/7.
iSupport is a part of Oracle Service.
Key integration with TeleService and Service Contracts.
[edit] What are the key benefits to you?
Knowledge Repository driven Self-Support
Your users can search through multiple repositories with ranked results to get the right answers and solutions quickly. You can customize the content that is visible to different types of users to make their searches more relevant.
Empowered Customers
Your customers can quickly access their orders, invoices, payments, contracts, returns and service requests any time they wish to. This reduces the number of customer phone calls and emails. online roulette
Efficient Interactions with Support Staff
Have your customers give pertinent information upfront before connecting them with a Support Agent to enable the Agent to respond efficiently to customer interactions.
Maximize Revenue - Cross Sell and Up Sell
You can highlight relevant information such as special events, available upgrades, product options and contract renewals on customer homepages and to your Support Agents.
Self-Administration
You can allow your customers to administer their user communities.
[edit] Case Studies
[edit] Best Practices
[edit] UPK scripts
[edit] White Papers
The following white papers are from Oracle Metalink. To access them, metalink login is required.
Contract Integration in iSupport
Branding in Oracle iSupport: Custom Menu Rendering as per Customer needs
