Field Service
From OracleAppsWiki
Contents |
[edit] Functional Overview
Field Service allows enterprises to provide service to the customers at the product location. It is integrated with Service Request process. When the customer calls, a service request is created and required tasks are also created. These tasks are assigned to the Field service representatives by the task scheduler based on various criteria. It is also possible to visually look at the location of field servicer reps in the map and assign tasks accordingly. After the task is assigned, the rep can acces his/her schedule on the Laptop or PDA and update. The repair process may involve some spare parts. The Rep create MLE (Material, Labor, expense) lines in the debrief report after the repair. After the repair process is completed, the invoice will be raised on the MLE lines created under all the Tasks for the service request.
[edit] Case Studies
[edit] Best Practices
[edit] UPK scripts
[edit] White Papers
The following white papers are from Oracle Metalink. To access them, metalink login is required.
Assignment Status Change On Debrief Prompts 'Please Update Counter' Message
