Depot Repair

From OracleAppsWiki

Contents 1 Functional Overview 2 Best Practices/ Downloadable utilities 3 Demo scripts 4 Case Studies 5 White Papers

[edit] Functional Overview

Depot Repair product deals with the repair management process. It integrates with other CRM as well as ERP products for various functions of repair management. Main integrations are with Teleservice, Charges, Order Management, Shipping Execution, Purchasing, Knowledge Management, JTF and WIP.

Simple repair and return process consists of the following steps:

1. Customer calls service center. A service request and a repair order are created.
2. Customer returns defective item. RMA is received into Depot.
3. Repair manager creates repair estimate and gets approval.
4. Repair manager creates job for repair processing. Repair job is completed.
5. Repaired item is shipped to the customer.

Depot repair handles a lot more complex processes for repair management.

[edit] Best Practices/ Downloadable utilities

The following are some useful reports developed using Oracle BI publisher.

• This reportwill list all the open repair orders which are sent to the third party for repair. When a repair item is shipped to the third party, a purchase order will be created corresponding to the ship line which ships the item to the third party. This report will consider all the repair orders which have this purchase order created.

Note: Download the ZIP file and upload to Oralce BI Publisher and then execute the report

[edit] Demo scripts

• Demo of Repair and return flow with wip job The purpose of this Flow demo script is to demonstrate Repair and Return scenario using WIP mode from Depot Workbench.

[edit] Case Studies

[edit] White Papers

The following white papers are from Oracle Metalink. To access them, metalink login is required.
How to define Repair Types for Depot Repair Business Process

Setups To Bypass TMO UI In Depot Repair

Managing Return and Repair Processes for Configurations

How To Enter and Validate Serial Numbers for Install Base Trackable Items

How to Ship a Returned Item in Depot Repair

How to Create a Repair Order in Depot Repair

How to Receive a Broken Product in Depot Repair

How to Use the Knowledge Base in Depot Repair

Questions with Knowledge Base in Depot Repair and iSupport